Difficult conversations: how to discuss what matters most
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"Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying “No,” “I’m sorry,” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You’ll learn how to: Decipher the underlying structure and challenge of every difficult conversation ; Raise tough issues without triggering defensiveness ; Manage strong emotions -- yours and theirs ; Keep your balance no matter how the other person responds ; Get to the heart of the matter in ways that promote learning and build relationships. Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world -- and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice"--
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Stone, D., Patton, B., Heen, S., & Fisher, R. (2023). Difficult conversations: how to discuss what matters most. Third edition ; Fully updated and revised. [New York], Penguin Books.
Chicago / Turabian - Author Date Citation (style guide)Douglas Stone et al.. 2023. Difficult Conversations: How to Discuss What Matters Most. [New York], Penguin Books.
Chicago / Turabian - Humanities Citation (style guide)Douglas Stone et al., Difficult Conversations: How to Discuss What Matters Most. [New York], Penguin Books, 2023.
MLA Citation (style guide)Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. Third edition ; Fully updated and revised. [New York], Penguin Books, 2023.
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| Last Sierra Extract Time | Nov 27, 2024 06:19:52 AM |
|---|---|
| Last File Modification Time | Nov 27, 2024 06:21:16 AM |
| Last Grouped Work Modification Time | Dec 03, 2024 01:35:05 AM |
MARC Record
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| 003 | DLC | ||
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| 020 | |a 014313759X |q (paperback) | ||
| 020 | |a 9780143137597 |q (paperback) | ||
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| 100 | 1 | |a Stone, Douglas, |d 1958- |e author. | |
| 245 | 1 | 0 | |a Difficult conversations : |b how to discuss what matters most / |c Douglas Stone, Bruce Patton, Sheila Heen. |
| 250 | |a Third edition ; Fully updated and revised. | ||
| 264 | 1 | |a [New York] : |b Penguin Books, |c 2023. | |
| 264 | 4 | |c ©2023 | |
| 300 | |a xxiv, 372 pages ; |c 20 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 500 | |a "With a foreword by Roger Fisher"--Cover. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Preface to the third edition -- Preface to the second edition -- Foreword by Roger Fisher -- Introduction -- The problem. 1. Sort out the three conversations -- Shifting to a learning stance. The "what happened?" conversation: 2. Stop arguing about who's right : explore each other's stories -- 3. Don't assume they meant it : disentangle intent from impact -- 4. Abandon blame : map the contribution system -- The feelings conversation. 5. Have your feelings (or they will have you) -- The identity conversation. 6. Ground your identity : ask yourself what's at stake -- Create a learning conversation. 7. What's your purpose? : When to raise it and when to let go -- 8. Getting started : begin from the third story -- 9. Learning : listen from the inside out -- 10. Expression : speak for yourself with clarity and power -- 11. Problem-solving : take the lead -- 12. Putting it all together -- Ten questions people ask about Difficult Conversations. | |
| 520 | |a "Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying “No,” “I’m sorry,” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You’ll learn how to: Decipher the underlying structure and challenge of every difficult conversation ; Raise tough issues without triggering defensiveness ; Manage strong emotions -- yours and theirs ; Keep your balance no matter how the other person responds ; Get to the heart of the matter in ways that promote learning and build relationships. Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world -- and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice"-- |c Publisher. | ||
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Interpersonal communication |x Case studies. | |
| 655 | 7 | |a Case studies. |2 lcgft | |
| 700 | 1 | |a Patton, Bruce, |e author. | |
| 700 | 1 | |a Heen, Sheila, |e author. | |
| 700 | 1 | |a Fisher, Roger, |d 1922-2012, |e writer of foreword. | |
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