Difficult Conversations: How to Discuss What Matters Most
(Kindle Book, OverDrive Read)

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Published:
Penguin Publishing Group 2023
Format:
Kindle Book, OverDrive Read
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Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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Street Date:
08/22/2023
Language:
English
ISBN:
9780593511695
ASIN:
B0C6WSMD72

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Citations

APA Citation (style guide)

Douglas Stone. (2023). Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group.

Chicago / Turabian - Author Date Citation (style guide)

Douglas Stone. 2023. Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group.

Chicago / Turabian - Humanities Citation (style guide)

Douglas Stone, Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group, 2023.

MLA Citation (style guide)

Douglas Stone. Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group, 2023.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.

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Date Added:
Sep 28, 2023 21:20:18
Date Updated:
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Last Metadata Check:
Dec 01, 2024 04:50:50
Last Metadata Change:
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Last Availability Change:
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OverDrive Product Record

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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