Difficult conversations: how to discuss what matters most
(Book)
Author:
Contributors:
Published:
New York : Penguin Books, 2010.
Format:
Book
Edition:
10th anniversary ed., [2nd ed.]
Physical Desc:
xxxiii, 315 pages : illustrations ; 20 cm
Status:
Copies
Location
Call Number
Status
Last Check-In
Broomfield Non-Fiction
158.2 Stone
Damaged
Description
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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Language:
English
ISBN:
9780143118442, 0143118447
UPC:
99973431693
Notes
General Note
"With a foreword by Roger Fisher"--Cover
General Note
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
General Note
Originally published in the U.S.A. by Viking Penguin, 1999
Bibliography
Includes bibliographical references
Description
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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Citations
APA Citation (style guide)
Stone, D., Heen, S., Patton, B., & Fisher, R. (2010). Difficult conversations: how to discuss what matters most. 10th anniversary ed., [2nd ed.] New York, Penguin Books.
Chicago / Turabian - Author Date Citation (style guide)Douglas Stone et al.. 2010. Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books.
Chicago / Turabian - Humanities Citation (style guide)Douglas Stone et al., Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books, 2010.
MLA Citation (style guide)Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. 10th anniversary ed., [2nd ed.] New York, Penguin Books, 2010.
Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
7a7d60ff-e2f5-2a6b-eed7-efade36ba1c6
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Record Information
| Last Sierra Extract Time | Nov 26, 2024 11:30:09 PM |
|---|---|
| Last File Modification Time | Nov 26, 2024 11:30:25 PM |
| Last Grouped Work Modification Time | Dec 04, 2024 01:37:20 AM |
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| 100 | 1 | |a Stone, Douglas, |d 1958- |e author. | |
| 245 | 1 | 0 | |a Difficult conversations : |b how to discuss what matters most / |c Douglas Stone, Bruce Patton, Sheila Heen. |
| 250 | |a 10th anniversary ed., [2nd ed.] | ||
| 264 | 1 | |a New York : |b Penguin Books, |c 2010 | |
| 300 | |a xxxiii, 315 pages : |b illustrations ; |c 20 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 336 | |a still image |b sti |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 500 | |a "With a foreword by Roger Fisher"--Cover | ||
| 500 | |a "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover | ||
| 500 | |a Originally published in the U.S.A. by Viking Penguin, 1999 | ||
| 504 | |a Includes bibliographical references | ||
| 505 | 0 | |a Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations | |
| 520 | |a We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. | ||
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Interpersonal communication |v Case studies. | |
| 650 | 0 | |a Interpersonal communication. | |
| 700 | 1 | |a Heen, Sheila, |e author. | |
| 700 | 1 | |a Patton, Bruce, |e author. | |
| 700 | 1 | |a Fisher, Roger, |d 1922-2012, |e writer of foreword. | |
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