Difficult Conversations: How to Discuss What Matters Most
(OverDrive Read)

Book Cover for "Difficult Conversations"
Author:
Stone, Douglas
Author:
Patton, Bruce
Author:
Heen, Sheila
Author of introduction, etc.:
Fisher, Roger
Published:
Penguin Publishing Group 2010
Format:
OverDrive Read
Status:
Available from OverDrive

Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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Subjects

Subjects
Business
Psychology
Self-Improvement
Nonfiction

More Details

Street Date:
11/02/2010
Language:
English
ISBN:
9781101496763

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Citations

APA Citation (style guide)

Douglas Stone. (2010). Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group.

Chicago / Turabian - Author Date Citation (style guide)

Douglas Stone. 2010. Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group.

Chicago / Turabian - Humanities Citation (style guide)

Douglas Stone, Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group, 2010.

MLA Citation (style guide)

Douglas Stone. Difficult Conversations: How to Discuss What Matters Most. Penguin Publishing Group, 2010.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.

Copy Details

LibraryOwnedAvailable
Shared Digital Collection22
Boulder Public Library00

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Grouped Work ID:
7a7d60ff-e2f5-2a6b-eed7-efade36ba1c6
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Date Added:
Jan 08, 2015 12:52:08
Date Updated:
Dec 08, 2020 10:08:12
Last Metadata Check:
Dec 01, 2024 03:44:39
Last Metadata Change:
Nov 24, 2024 03:46:34
Last Availability Check:
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Last Availability Change:
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Last Grouped Work Modification Time:
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OverDrive Product Record

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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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